We pick the calls worth taking over
We analyse call volume, peak hours, missed calls and the most frequent topics.
Tool we made
An AI voicebot that answers every call that matters
It speaks naturally, answers from your company's approved knowledge, books appointments and passes to your team only the calls that truly need a person. After hours and at peak times too.
01 — Missed calls
A busy signal is often a lost customer.
A front desk can take one call at a time — while also serving walk-ins, e-mail and the calendar. A caller who can't get through rarely tries again; they ring the next company on the list. The voicebot answers instantly, follows what the caller actually says and takes the call to a concrete outcome.
A
Answers when the line is busy
It handles multiple calls in parallel, within the capacity you've contracted — so callers don't hear a busy signal.
B
Works after hours
Evenings and weekends it answers questions and, once connected to your calendar, books appointments on its own.
C
Absorbs the repetitive calls
Opening hours, prices, directions and visit prep stop interrupting your front desk.
D
Ends every call with an outcome
A booking, a message for the team or a transfer to the right person — not voicemail.
02 — Trust from the first sentence
We don't pretend it's a person. Callers hear it's an AI advisor right away.
The voicebot introduces itself at the start of every call. Callers know who they're talking to from the first sentence — no awkward mid-call discovery, no sense that the company is hiding something. Customers settle their business comfortably, and the trust your brand has built stays intact.
- Every call opens with a clear AI-advisor introduction.
- Callers know who they're talking to — nobody feels misled.
- Anyone who asks for a person is transferred straight away.
- We shape the greeting together with you, to match your brand's tone.
03 — Operating hours
During business hours, people answer the phone. After hours — the AI advisor. If that's how you want it.
This is an option you can use — or not. The voicebot is switched on by simply forwarding your number at set hours: during the day your team answers exactly as before. After closing, callers hear that the office is closed for the day — and that the AI advisor can still help them. Customers respond well to it, because instead of voicemail they get real help.
- During business hours nothing changes — people answer.
- After hours callers reach an advisor who books visits and takes messages — not voicemail.
- You set the hours yourself and can change them anytime.
- Or run it around the clock — the choice is yours.
04 — One system, different industries
We don't ship the same voicebot to every company.
The core system is shared, but the greeting, knowledge, call flow and boundaries come from each company's processes. Pick an industry and listen to how the same phone call changes.
AI
Clinic reception
AI advisor · call in progress
01:12
Patient"I need to move tomorrow's appointment with Dr Carter."
AI advisor speaking"I have Friday 11:20 or Monday 8:40 open — which should I book?"
mutespeakerend
Call outcome
Appointment moved — tomorrow's slot released
- ChangeThu 9:00 → Fri 11:20
- CalendarUpdated
- Released slotOffered to the waiting list
- ConfirmationSMS sent
Closed within the call
AI
Salon reception
AI advisor · after hours
00:52
Caller"Good evening — I'd like to book a facial with Maggie."
AI advisor speaking"Maggie has Tuesday 14:00 and Thursday 16:30 open — which suits you?"
mutespeakerend
Call outcome
Booking taken after closing time
- ServiceFacial treatment · 60 min
- Staff memberMaggie
- TimeThursday, 16:30
- Call time20:47 — after hours
Saved to the calendar
AI
Law firm reception
AI advisor · call in progress
00:58
Caller"I need help with a commercial lease agreement."
AI advisor speaking"I can't give legal advice, but I'll book you in with the right lawyer. Is the matter urgent?"
mutespeakerend
Call outcome
Consultation booked with the right specialist
- Practice areaCommercial lease
- UrgencySigning next week
- SpecialistCommercial property team
- TimeWednesday, 10:00
Note passed to the lawyer
AI
Restaurant bookings
AI advisor · Saturday rush
00:41
Caller"Do you have a table for six tonight at eight?"
AI advisor speaking"Eight is fully booked — I can offer 18:30 or 21:15. Would either work?"
mutespeakerend
Call outcome
Booking taken while staff worked the floor
- Table6 guests · tonight, 21:15
- AlternativeOffered and accepted
- StaffNot interrupted
- ConfirmationSMS sent
Saved in the booking system
In healthcare, legal and finance the voicebot works as a front desk: it books, informs and routes calls to specialists. It doesn't diagnose, interpret results or give binding advice.
05 — Your company's knowledge
The voicebot answers from information your company approved. It doesn't guess.
Answers come from the materials you designate as binding: service descriptions, price lists, locations, opening hours, booking rules and preparation instructions. When the answer isn't in those materials, the voicebot asks a follow-up, says the information isn't available or hands the call to the right person.
- Every caller hears the same, current information.
- Your team controls what the voicebot can say.
- Updates go live by updating the materials.
- Tricky names and terms get a pronunciation guide during setup.
06 — Bookings by phone
Callers book, move or cancel appointments within a single call.
Connected to your calendar or booking system, the voicebot reads availability live, offers a short list of times, collects the required details and creates the booking. It confirms only after the system has saved it — and if the system is briefly down, the caller gets a clear message and a promised callback, not a false confirmation.
- No waiting for a callback just to learn what's free.
- Dates, times and phone numbers are confirmed out loud.
- The booking lands straight in your calendar.
- An SMS or e-mail confirmation closes the loop.
07 — Outbound calls
Reminders make themselves. Cancelled slots go back on the calendar.
The voicebot can place calls with appointment confirmations, reminders and change notices. When a customer cancels, the freed slot can be offered straight to the waiting list — no manual ring-arounds by your front desk.
- Fewer empty slots after cancellations.
- Your front desk stops spending hours on ring-arounds.
- The outcome of every attempt is logged.
- Campaigns run within agreed hours and only to people who've consented to contact.
08 — Handover to your team
Calls that need a person reach your team with the notes already written.
When a caller asks for a person, the matter is urgent or a question falls outside the front-desk scope, the voicebot transfers the call to the right number or team. If nobody can pick up, it takes a message and creates a callback task.
Your employee gets the purpose of the call, the details collected and a short summary — the customer doesn't have to tell the whole story again.
09 — After the call
Every call leaves a record in your systems — not just a memory.
In line with the privacy policy you set, the system can save a summary of the call, the recognised topic, the collected details and the outcome. Everything lands in the tools your team already works in — no retyping from sticky notes and inboxes.
Highlighted modules show the path of a sample call that ended in a booking. The integration scope is agreed after an audit of your systems.
10 — Control and boundaries
Your company decides what the voicebot says, what it can do and when it hands the call to a person.
The scope is set before launch: the greeting, knowledge sources, permitted operations, recording rules and the situations that go to your team. In healthcare, legal and finance the voicebot works as a front desk — it doesn't replace someone with the right qualifications.
-
Callers know it's AI
Every call opens with a clear statement that an AI advisor is speaking.
-
Approved sources
The voicebot draws only on knowledge your company designates.
-
Limited actions
Every operation in your systems has a clearly defined, narrow scope.
-
Exceptions go to people
Urgent, unusual and specialist matters reach your team.
- Service descriptions & pricingactive
- Locations, hours & directionsactive
- Booking & preparation rulesactive
- The model's general knowledgeoff
- Checking available timesallowed
- Booking, moving, cancellingallowed
- Call recordingper agreed policy
- Medical or legal adviceoff
- Caller asks for a personimmediately
- Urgent matterwith priority
- Question outside approved knowledgewith a note
- System errorwith an alert
11 — What the calls tell you
The phone tells you what customers actually call about.
The panel shows how many calls the voicebot answered, how many it closed without staff, how many came in after hours and which questions had no approved answer. We use it to fill knowledge gaps and refine the call flows — and for the first time you see, in numbers, the traffic that used to vanish with the busy signal.
12 — The difference
A "press 1" menu makes people wait. The voicebot gets things done.
A phone menu with voicemail
- Greets callers with a menu and digits to press.
- When the line is busy, people wait or hang up.
- After hours it records voicemails someone has to play back.
- Notes end up on sticky notes and in inboxes.
- Nobody knows how many calls were lost.
A voicebot designed by DGBA
- Talks normally — callers just say what they need.
- Takes several calls at once, with no busy signal.
- After hours it answers, books and takes requests.
- Saves each call's outcome to the calendar and CRM.
- Transfers to your team with the notes already written.
- Shows in numbers what people call about and how many cases it closes.
13 — How implementation works
We start with your call traffic — not with the technology.
We design the conversation and the voice
The greeting with the AI notice, the questions, data confirmation, name pronunciation and the boundaries.
We connect telephony and systems
Your number via forwarding, Twilio or SIP, plus calendar, CRM and SMS — within the scope confirmed by an audit.
We test, then pilot
Background noise, accents, names, dates and numbers, error paths. Traffic grows only once the core flows run reliably.
Technical notes for IT teams
Speech recognition & synthesis
A natural voice, barge-in support and a pronunciation dictionary for names and terms.
Telephony
Forwarding your existing number, native Twilio integration or SIP trunking into your PBX.
Knowledge base
Answers assembled from fragments of your approved materials (RAG).
Narrow system operations
Checking, creating, moving and cancelling bookings — each operation validated server-side, no blanket system access.
Recordings, retention & data
Recording policy, retention and data access agreed separately for each deployment; every call opens with the AI notice.
Scenario testing
Background noise, weaker lines, accents, incomplete input, API errors and urgent paths — all tested before launch.
Build with DGBA
Show us your call traffic. We'll point out which calls can safely be taken over.
Tell us how many calls you take, when the peaks hit and which conversations repeat the most. Together we'll pick the calls the voicebot should take over first — and map out what's needed to launch.
The voicebot works on its own. If you'd like to cover website chat as well, it can later share its scenarios with an AI chatbot and run both channels consistently.